Polityka zwrotu kosztów

Returns & Refunds Policy (CaAmo Coffee)

Thank you for shopping at CaAmo Coffee. Please read this policy carefully before placing an order.

0. Scope: B2C vs. B2B

This Returns & Refunds Policy distinguishes between:

  • Consumers (B2C): individuals buying for purposes outside their trade, business, craft, or profession (Consumer Rights Directive 2011/83/EU, Articles 9–16). 

  • Business customers (B2B): entities or persons purchasing in the course of business (e.g., companies, wholesalers, roasters, cafés, retailers).

1. No returns / no “change of mind” withdrawals for B2B (including green coffee)

For B2B transactions, we do not accept returns or “change of mind” withdrawals.
In particular, the 14-day right of withdrawal under EU consumer law applies to consumers and does not apply to contracts concluded between businesses. 

Green coffee sold on a B2B basis is excluded from returns.

Note for Poland / certain EU jurisdictions: In some cases, an individual entrepreneur may be granted consumer-like protections for distance/off-premises contracts when the purchase is not of a professional character. Where such mandatory rules apply, we will comply with them. 

2. Right of Withdrawal (Consumers only – B2C)

If you are a consumer, you may withdraw from a distance/off-premises purchase contract within 14 calendar days of receiving the goods, without giving any reason (Directive 2011/83/EU). 

To exercise this right, email us at office@caamo.coffee before the 14-day period expires.

Returned items must be unused, in their original packaging, and in resellable condition.

3. Exclusions (Consumers – B2C)

The right of withdrawal does not apply to, among others:

  • Sealed food products (including coffee) that have been unsealed/opened after delivery for health protection and hygiene reasons (Directive 2011/83/EU, Article 16).

  • Customized or personalized items.

4. Return Shipping (Consumers – B2C)

  • The customer is responsible for return shipping costs, unless the item is defective or incorrect.

  • We strongly recommend a trackable shipping service. We are not responsible for lost return shipments.

5. Defective, Non-Conforming, or Incorrect Products (B2C & B2B)

If you receive a defective, non-conforming, damaged, or incorrect product, please contact us within 7 days of delivery at office@caamo.coffee, including photos and a description of the issue.

Depending on the case and applicable law/contract terms, we will:

  • Replace the product at no additional cost, or

  • Issue a refund or other appropriate remedy if replacement is not possible.

6. Refunds (Consumers – B2C)

Once we receive and inspect the returned items:

  • We will issue a refund within 14 days to the same payment method used for the purchase.

  • If returned goods show signs of use, damage, or are not in resellable condition, we may deduct a reasonable amount from the refund, as permitted by law.

7. Contact

For any questions about returns or refunds, please contact us:
📧 office@caamo.coffee